Domestic Shipping (Within Australia and the United States)
We charge a flat fee rate of $5 to send anywhere in the United States and Australia. All orders placed before 5pm EDT or AEST will be shipped out the next working day. Orders within the United States are sent via Sendle who utilises USPS and will take approximately 6-10 working days. Orders within Australia are sent via registered Australia Post and will take approximately 6-10 working days. Please read below our Christmas period shipping delivery times.
International Shipping (Outside of Australia & the United States)
We charge a flat fee of $20 for all international shipping (outside of Australia and the United States). All orders placed before 5pm EDT or AEST will be shipped out the next working day. Goods will be sent via tracked courier with signature on arrival. Dependent on your location, delivery can take anywhere between 12 to 30 days.
Christmas Shipping Dates and Operating Hours
To make sure your WoodHood gifts arrive in time for Christmas Day, check out the delivery times below.
Domestic (within Australia):
WA, Far North QLD and all Remote - Order by the 03rd December
All Metro cities - Order by the 14th December
Brisbane - Order by the 17th December
Domestic (within United States of America):
Zone 1 New Zealand - Order by the 15th December
Zone 2 Canada - Order by the 25th November
Zone 2 United Kingdom - Order by the 02nd December
Zone 3 Rest of the World - Order by the 02nd December
Our distribution centre will close down during the holidays.
Closing dates: 24th December - 03rd January.
All orders submitted during this period will ship out from the 04th January.
The duty fees are determined and applied based on the destination country. Because of this, we are unable to advise on what duty fees may apply to you, however, it is recommended that you contact the customs service within the destination country.
Our packaging is discreet and not branded. The product comes in a cotton calico bag. This bag may be wrapped in plastic for weather-proofing for domestic orders. Sender details are limited to a PO Box address.
Our shipping and packaging policy follows environmentally sustainable methods. All international and domestic delivery partners are 100% carbon neutral. Any plastic parcel bags used is from a reused source. Where new shipping packaging must be used, WoodHoods chooses compostable alternatives.
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
- Has a manufacturer fault
- Is unsafe
- If the item appears significantly different from the sample or description
- it has a problem that would have stopped someone from buying it if they’d known about it
- it is significantly different from the sample or description
- it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
- it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or it is unsafe.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. If you have an issue with your product you may return it to your nearest WoodHoods warehouse and include proof of purchase. It will be your responsibility to pay for shipping for all returns/ exchanges.
Please contact us at Woodhoods.email@example.com or our Facebook messenger for any further questions or concerns about Shipping and Returns.